Cancellation Policy

Your 14-day right to cancel

You have 14 days from the day you receive your order to cancel for any reason, provided the wine is unopened and in its original condition. You do not need to give a reason.

How to cancel

To cancel, email us at info@tasteofthevines.co.uk with your order number and the words "I wish to cancel my order." We will confirm receipt and arrange collection or ask you to return the goods. The cost of returning wine to us is your responsibility unless the goods are faulty.

Refund timing

Once we receive the returned wine and confirm it is in its original unopened condition, we will issue a full refund to your original payment method within 14 days. We will email you to confirm when the refund has been processed.

Exceptions

The right to cancel does not apply in these situations:

• Opened bottles. Once a bottle has been opened it cannot be returned under this right, though your rights under consumer law still apply if the wine is faulty.
• Special-order or en-primeur wines. Wines ordered specifically for you, or futures wines purchased before release, may not be eligible for cancellation. We will make this clear at the time of purchase.
• Perishable goods. The Regulations limit cancellation rights for goods that deteriorate quickly, which can include some specialist wines.

Cancelling an order does not remove your rights where wine is faulty or not as described. See our Returns & Refunds page for those.

Questions

If you are unsure whether your order is eligible for cancellation, please contact us at info@tasteofthevines.co.uk and we will help.